How do you measure airport performance? Name three key performance indicators (KPIs).

• A. On-Time Performance (OTP), passenger satisfaction, and non-aeronautical revenue per passenger.
• B. Fuel price, runway length, and aircraft wing span.
• C. Weather delays, gate assignments, and ticket prices.
• D. Lunch service speed, souvenir sales, and parking fees.

Answer: (A)

Measuring airport performance relies on key metrics that balance reliability, customer experience, and revenue efficiency. On-Time Performance tracks how often flights arrive and depart as scheduled, directly reflecting operational reliability and how well the airport and its partners manage disruption. Passenger satisfaction gauges travelers’ experiences across terminals, services, and staff, capturing quality of service and overall ease of travel, which influences loyalty and future demand. Non-aeronautical revenue per passenger looks at revenue from non-flight activities—like concessions, parking, and other amenities—normalized by passenger volume, showing how effectively the airport monetizes its facilities and supports financial health.

Other options mix factors that aren’t central indicators of overall performance. For example, fuel price is a cost input rather than a performance measure, runway length and wing span are physical characteristics, and while weather delays, gate assignments, and ticket prices relate to operations or pricing, they don’t provide the same balanced view of reliability, customer experience, and revenue efficiency as the trio above. Lunch service speed, souvenir sales, and parking fees touch on service and revenue but don’t together capture the core ways airports are measured for performance.